Rostana Wardak, a dynamic meetings & events leader and an avid AI enthusiast from New York, is at the forefront of merging hospitality with innovative technologies. As the Director of the Western Region for NYC Tourism + Conventions, Rostana has played a pivotal role in integrating AI into sales. Her expertise spans a wide range of AI applications, including predictive analytics, leveraging market intelligence, extracting customer insights, enhancing personalized communication, and improving sales forecasting and reporting. Her innovative approach has also been applied to curated events and trade show preparations. With over a decade of rich experience in hospitality management combined with her educational background—a Bachelor of Science in Hospitality and Tourism Management and an MBA in Management from San Diego State University — Rostana has a unique vantage point on the transformative role of AI in hospitality. Rostana’s passion for AI is deeply rooted in practical applications as she applies her knowledge to real-world scenarios. Her insights are drawn from hands-on experiences, making her contributions invaluable in discussions about AI’s future role in elevating customer experiences and boosting operational efficiency in the hospitality sector. This blend of practical expertise and visionary foresight positions Rostana as a leading voice in the evolving landscape of AI-driven hospitality.
