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We’d love to hear from you! If you have any questions, would like additional information about our courses, or need help with your account, please get in touch anytime!

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US & International

+ 1 (347) 349-1060

Toll Free US & Canada

+ 1 (866) 349-1060

The Event Leadership Institute is located in New York & Vancouver.

Frequently Asked Questions

Got a quick question? Check our the following frequently asked questions. If you can’t find your answer below, don’t worry! Just give us a call, send us a note, or start a live chat with us. We’re always happy to help.

What is the Money Back Guarantee?

At the Event Leadership Institute we stand behind our content. If, for any reason, you are not satisfied with your purchase, we will refund your money within 30 days of your purchase date for on demand individual courses and annual subscriptions. For monthly subscriptions, we will refund your purchase within 7 days of your first month’s purchase, provided you have viewed less than 3 classes. For Professional Development Courses, let us know within 30 days after your final lesson.

Are the Professional Development Courses included in the subscription to the On Demand content?

No, the Professional Development Courses are not included in any subscription pricing. However, ELI On Demand subscribers do receive a 20% discount! Contact our team to find out how to redeem your discount before registering for a course.

Can I share my classes with my friends and colleagues?

Classes purchased on the ELI site are licensed for individual use only. If you would like to share the material, you can use the “Share This Class” link to notify friends and colleagues that they might enjoy purchasing the class themselves. You may also consider purchasing a Group Plan for your team. For more information on Group Plans please contact can also download information on Group Plans here.

Do you offer student discounts?

We do not offer individual student discounts. However, we do have a dynamic Collegiate Support Program where our videos are used as a replacement, or supplement, to traditional textbooks. In this program we offer a 40% discounted student subscription that runs the duration of their academic semester. These programs must be set up by the class professor.

What is a Digital Credential and how do I earn one?

Digital Credentials, also known as open badges, are the newest way for professionals to share their achievements and skills in the marketplace. You can share your credential on your email signature, LinkedIn profile, Facebook page, website, blog or other platform. Anyone who views it may click on it and be brought to a customized, individual verification page, which confirms who the planning credential was issued to, when it was issued, what was involved in earning it, and what it qualifies the earner to do.
Most of our Professional Development Courses offer the opportunity to earn an Event Leadership Institute, by scoring 85% or higher on a remote-proctored online final exam.

Do your programs count as Continuing Education Credits toward my CMP (Certified Meeting Professional)?

Yes, most of our classes do count as Continuing Education credits toward a CMP, as we are mindful of the CMP Blueprint when developing content.  The amount of credits correlates roughly to the length of time of a given class.  The exact credit amount is posted on each individual class page.
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