Keeping the Business: Debriefings, Complaints, Difficult Clients and Rebookings

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When the last chair has been put in the truck and the invoices are paid most novice planners think that their job is done. A true professional realizes that it is just the beginning. One of the most critical elements for any business owner is to recognize that without repeat business you are not likely to survive. Let Howard Givner and Carolyn Ray of the Event Leadership Institute share their tips for dealing with difficult clients, handling debrief meetings and getting clients to sign on the dotted line for a second go around. A must have for every business owner!

Learning Outcomes

  • Learn the techniques to ensure rebookings
  • Learn when and how to do a post event debrief with your client
  • Understand the importance of empathy in dealing with client complaints
  • Learn tips and tricks for dealing with confict

Course Information

Estimated Time: 62 mins

CMP Credit Hours:

Course Domains:

Speaker: Howard Givner Headshot

Howard Givner

With over 20 years of industry experience, Howard is a widely recognized expert and innovator in the field of special events, meetings, and small business growth strategy. Howard is currently serving as SVP of Knowledge & Innovation with PCMA.

Prior to joining PCMA, Howard was the Founder & CEO of the Event Leadership Institute, a leading provider of best-in-class training and education for the events industry through online, on-demand video professional development classes, interviews with industry leaders, white papers, webinars, and live events. In addition, Howard also was the CEO and Founder of Paint The Town Red, Inc., and the former CEO of North America for Global Events Group, the 13th largest event agency in the world, which acquired Paint The Town Red in 2008. During his tenure, the company won over 30 industry awards. He is a Past President of the ILEA (International Live Events Associate) NY Metro Chapter; has served on the board of directors of MPI (Meeting Professionals International) Greater NY Chapter as VP of Education; has served on the Advisory Board of Special Events Magazine; been a judge of the Gala Awards & HSMAI’s Adrian Awards.

He is a frequent speaker at industry conferences on a wide range of topics. He has been profiled in The New York Times, The Wall Street Journal, CNBC, National Public Radio, ABC News, The Apprentice, and USA Today, in addition to numerous trade media.

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