As Senior Vice President of Events for Hyatt Hotels Corporation, Steve has global responsibility for all aspects of Events, including staffing, events standards, technology, and training. Additionally, he is a frequent presenter to customer and industry groups.
Under Steve’s leadership, Hyatt has successfully developed and implemented both Group Bill, which has been incredibly well received for its intuitive and interactive features, as well as a new event management system, EMS, which has been implemented worldwide. This wide-reaching project has revolutionized the way Hyatt manages group functions—streamlining the delivery of information and improving the communication between the Events and Operations departments. As a result of this new program, Hyatt service scores for Events are the best they have ever been in the company’s history. In addition, Steve has overseen the rollout of such Events technology as the Event Concierge App, Meetings on Demand, the automated diagram integration to Social Tables, Hyatt’s Group reservation system, Hy-Res and the Hyatt Planner Portal.
In 2013, Steve was honored as one of “The 25 Most Influential People in the Meetings Industry” by Successful Meetings, in 2014 was recognized as one of the “Top 25 Extraordinary Minds in Sales & Marketing” by HSMAI , in 2018 was named Supplier of the Year: Visionaries by Smart Meetings and in 2019 and 2020 named to Biz Bash’s list of the “Most Influential People in Events”.